Support

Real help from real people.

No overseas call centres. No chatbot runaround. Just Australians who know hosting and want to help.

How to get help

We offer phone and email support during business hours. For urgent issues outside business hours, our ticketing system is monitored and we'll get back to you as fast as we can.

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Phone — 1800 931 000Mon–Fri, 9am–5pm AEST. Talk to someone who actually knows the answer.

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Support TicketsLogin to your client area and submit a ticket. Monitored daily.

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Emailhello@goodhost.com.au for general enquiries.

Client portal

Manage your services, view invoices, submit tickets and check your domain renewals — all in one place.